Joyce  (avatar)
updated 3 months ago
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My retail team will be putting in an extra hour for this weekend (Fri-Sun) and our doors will be open till 10pm to cater to you ladies!

๐Ÿฅณ

And teh peng to celebrate finishing 10 try-ons in a month...!!!!!

Who am I kidding... I drink it every day. ๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚

I love replying to DMs when I get nice and polite replies in return!

Even just simple ones like “Have a great day ahead!” “Happy CNY in advance to you Joyce!” goes a longggg way.

Yeah granted that it might not take me long to reply “1 Feb 11am!” but I received so many dms every day and it’s really nice when I feel that my replies are appreciated yknow.. :’)

You’ll be surprised at how many people don’t even say thanks or acknowledge after I throw a reply their way.

Or those who ask me questions like this -

“Size?”
“What material is this?” “Denim jacket upcoming”

Nothing offensive with the questions but where are your hello and please and thank you???

Or at least add an emoji....? On bad days I feel way less motivated to reply such questions. LOL.

Another observation. I also think people are generally more polite and nice when they dm me compared to when they dm the same question to TTR account.

The exact same user, asking both accounts the same question. But the tone of the message is so different.

How do I know that?

Because sometimes I log in to reply some dms too. ๐ŸŒš Just to see what kind of questions people ask.

Is it because they don’t know who is behind the screen replying, that’s why they mind their tone less? ๐Ÿค”๐Ÿค”

Or I get some who treat me like their help desk.

“My order number is XXXX yesterday I ordered but blah blah blah.. Can you help me blah blah blah.”

Why? Why?????

And usually such customers will spam the same dms to Jo, TTR and I. But they never think of emailing in which is the fastest and most direct way. ๐Ÿ˜ต Yes we may reply faster BUT we cannot solve their problems. We still end up having to refer them to the cs team.

I always feel appalled when I come across rude/impolite messages because I don’t owe them anything. The people replying behind the screens don’t owe them anything.

When Ser shows me those messages (which is not very often to be fair!!) I always tell her “Don’t reply. This does not deserve a reply. DO NOT REPLY AH.”

๐Ÿ˜‚๐Ÿ˜‚๐Ÿ˜‚

Emails sadly we can’t do that. Lolol. But if I were to compile a book of ridiculous emails from the start of TTR... I will have a really thick book. ๐ŸŒš

I think waking up to a barrage of dms this morning triggered the paragraphs above. Hahahaha.

But really guys.

A bit of niceties will really help A LOT. Those customers that I loveeee interacting with on dms are always so sweet and it makes me happy to reply them! ๐Ÿ˜Œ

I’m so shocked....

That I received not one, but multiple dms telling me that they are going to take leave to head down to the stores tomorrow??!!!!!

WOTTTTTTTT.

๐Ÿ˜ฑ๐Ÿ˜ฑ๐Ÿ˜ฑ

Take leave???? To buy TTR pieces?????

It’s a little hard for us to believe but at the same time we are also (beyond) thrilled and humbled by how supportive our customers are!!

My job satisfaction is at 300% now guys.

#TTR customers are so enthusiastic and lovely and supportive!!! :’)))) We are so blessed to be so loved as a brand.

If you don’t see your message here it’s because I’ve been replying to many dms these days and can’t keep track of all.. But yaaas we are blessed indeed. ๐Ÿ™๐Ÿป

This year is our 10th year and we’ll definitely be coming out with more ways to give back to customers. ๐Ÿฅฐ

Day 31

Thursday, 31 Jan 2019

128 7
cancer7788 (avatar)

cancer7788 the signage for T1 n OG need to be switched..?

3 months ago

joycesayshello (avatar)

joycesayshello @cancer7788 yupp.. alr switched it in today’s ig post!

3 months ago

ehlisen (avatar)

ehlisen I think people who use different tones to send DMs to you VS TTR’s account reflects a lot about them actually! I try my best to DM brands like how I would as a friend because I feel that the person replying me is also human who has feelings! ๐Ÿ˜Š

3 months ago

theblacktofu (avatar)

theblacktofu wah omg take leave to go buy ๐Ÿ˜‚ i wanted to go tmr actually but now im scared of the queue๐Ÿ˜”

3 months ago

huiminns (avatar)

huiminns Took leave tomorrow also to go down for some last min shopping hahaha but i guess there's going to be a queue as well๐Ÿ˜‚

3 months ago

coffeeluvs (avatar)

coffeeluvs Good work! Want to try to head down to TTR over the weekend!

3 months ago

zeshuf (avatar)

zeshuf i just want to say i was one of the many many many people who went to orchard gateway to buy your gorgeous dress and decided at the counter if i should change size, and there is so many ppl behind me ๐Ÿ˜…. not only you were patient thruout, the sizing advice you gave was on point โœŒ thank you for being so nice and patient despite a busy day!

3 months ago

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