My retail team will be putting in an extra hour for this weekend (Fri-Sun) and our doors will be open till 10pm to cater to you ladies!
And teh peng to celebrate finishing 10 try-ons in a month...!!!!!
Who am I kidding... I drink it every day. 😂😂😂
I love replying to DMs when I get nice and polite replies in return!
Even just simple ones like “Have a great day ahead!” “Happy CNY in advance to you Joyce!” goes a longggg way.
Yeah granted that it might not take me long to reply “1 Feb 11am!” but I received so many dms every day and it’s really nice when I feel that my replies are appreciated yknow.. :’)
You’ll be surprised at how many people don’t even say thanks or acknowledge after I throw a reply their way.
Or those who ask me questions like this -
“What material is this?” “Denim jacket upcoming”
Nothing offensive with the questions but where are your hello and please and thank you???
Or at least add an emoji....? On bad days I feel way less motivated to reply such questions. LOL.
Another observation. I also think people are generally more polite and nice when they dm me compared to when they dm the same question to TTR account.
The exact same user, asking both accounts the same question. But the tone of the message is so different.
How do I know that?
Because sometimes I log in to reply some dms too. 🌚 Just to see what kind of questions people ask.
Is it because they don’t know who is behind the screen replying, that’s why they mind their tone less? 🤔🤔
Or I get some who treat me like their help desk.
“My order number is XXXX yesterday I ordered but blah blah blah.. Can you help me blah blah blah.”
And usually such customers will spam the same dms to Jo, TTR and I. But they never think of emailing in which is the fastest and most direct way. 😵 Yes we may reply faster BUT we cannot solve their problems. We still end up having to refer them to the cs team.
I always feel appalled when I come across rude/impolite messages because I don’t owe them anything. The people replying behind the screens don’t owe them anything.
When Ser shows me those messages (which is not very often to be fair!!) I always tell her “Don’t reply. This does not deserve a reply. DO NOT REPLY AH.”
Emails sadly we can’t do that. Lolol. But if I were to compile a book of ridiculous emails from the start of TTR... I will have a really thick book. 🌚
I think waking up to a barrage of dms this morning triggered the paragraphs above. Hahahaha.
But really guys.
A bit of niceties will really help A LOT. Those customers that I loveeee interacting with on dms are always so sweet and it makes me happy to reply them! 😌
I’m so shocked....
That I received not one, but multiple dms telling me that they are going to take leave to head down to the stores tomorrow??!!!!!
Take leave???? To buy TTR pieces?????
It’s a little hard for us to believe but at the same time we are also (beyond) thrilled and humbled by how supportive our customers are!!
My job satisfaction is at 300% now guys.
#TTR customers are so enthusiastic and lovely and supportive!!! :’)))) We are so blessed to be so loved as a brand.
If you don’t see your message here it’s because I’ve been replying to many dms these days and can’t keep track of all.. But yaaas we are blessed indeed. 🙏🏻
This year is our 10th year and we’ll definitely be coming out with more ways to give back to customers. 🥰
Thursday, 31 Jan 2019
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